Privacy Policy

Last Updated: [20/01/2026]

At ESM Media Ltd ("we", "us", "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU GDPR, the Data Protection Act 2018, and other applicable global privacy laws, including those applicable in the United States.

By using our website or services, you confirm that you have read and understood this Privacy Policy.

3. How We Use Your Information

We use personal data to:

  • Provide and manage our services

  • Respond to enquiries and communications

  • Process payments and manage client relationships

  • Improve website performance and user experience

  • Send marketing communications (where consent is given)

  • Analyse marketing performance and optimise campaigns

  • Comply with legal and regulatory obligations

4. Legal Bases for Processing

We process personal data under the following lawful bases:

  • Contractual necessity – where processing is required to deliver services

  • Consent – where you have explicitly agreed

  • Legitimate interests – to improve our services and marketing (without overriding your rights)

  • Legal obligations – to comply with applicable laws

7. Website Hosting (Squarespace)

Our website is hosted on Squarespace, which provides the platform used to deliver our website and services. Squarespace may process personal data as a data processor in accordance with its own privacy policy and applicable data protection laws.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfil contractual obligations

  • Meet legal and regulatory requirements

  • Support legitimate business purposes

Retention periods vary depending on the type of data and processing purpose.

Information Collected Automatically

  • IP address

  • Browser and device details

  • Usage data and analytics

  • Cookies and tracking technologies

Information from Third Parties

We may receive data from platforms and services you interact with, including advertising and analytics providers.

1. Who We Are

ESM Media Ltd is a marketing and media agency based in the United Kingdom.

Contact Email: hello@esmmedia.co

We act as the data controller for personal data collected through this website.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Information You Provide Directly

  • Full name

  • Email address

  • Telephone number

  • Postal address

  • Payment information (processed securely via third-party providers such as Stripe)

  • Any information submitted through contact forms, bookings, or communications

5. Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website and improve our services.

Tools We Use Include:

  • Google Analytics

  • Meta / Facebook Pixel

  • Advertising and conversion tracking tools

Non-essential cookies are only used with your consent, in line with PECR and GDPR requirements. You can manage your preferences at any time via our cookie banner.

6. Third-Party Service Providers

We work with trusted third-party providers who process data on our behalf, including:

  • Google Analytics & Meta Platforms (analytics and advertising)

  • GoHighLevel, Zapier & Hyros (CRM, automation, and tracking)

  • Stripe (secure payment processing)

All providers are required to implement appropriate safeguards and comply with data protection laws.

8. International Data Transfers

Some of our third-party providers may process data outside the UK or EU, including in the United States. Where required, we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect personal data.

10. Your RightS

Under data protection laws, you have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure of your data

  • Restrict or object to processing

  • Request data portability

  • Withdraw consent at any time

To exercise your rights, contact us at hello@esmmedia.co.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Automated Decision-Making & Profiling

We may use automated tools for analytics and marketing optimisation. These processes do not produce legal or similarly significant effects on individuals. You may object to profiling at any time.

12. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from children.

13. Information Security

We implement appropriate technical and organisational measures to protect personal data. However, no system can be guaranteed to be completely secure.

14. External Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

15. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

16. Consent

By using our website and services, you agree to this Privacy Policy. If you do not agree, please refrain from using our website.